COVID FAQ

In-Store Changes:

We are thrilled to be open 8:30-5:30 Monday through Saturday. We are committed to providing the safest shopping experience for our customers and staff and have implemented procedures to keep everyone as safe as possible. We are not requiring masks in our store but still highly encourage you to wear them. If you would like to place an order for pick up we encourage you to give us a call so we may have it ready to reduce your time spent in the store.

 Contact Reduced Deliveries:

We are committed to providing the safest and most efficient delivery service for our customers. We are implementing procedures to reduce contact during our delivery process; however, the unpredictable Michigan weather does not always allow us to leave arrangements outside for more than a few moments. We may have to call your recipient and wait until we ensure someone is there to accept the delivery.  If we feel that the flowers will be okay outside we will leave the order outside the door or somewhere safe. If no one is home to accept the arrangement we will leave a tag on the recipient's door to let them know the delivery was attempted and how they can reschedule. Either way, the driver will phone the recipient to inform them of the situation (this is why it is important to provide a recipient's phone number). 

Flower Availability:

Flower and vase availability is limited and changes frequently. We try our best to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors may vary. We always keep the same look/feel of the arrangement selected.

Hospital Deliveries:

Each local hospital has different procedures and policies when it comes to floral deliveries, and they are changing on a daily basis. We will do everything in our power to ensure the patients receives their gift. However, We may have to leave your package at a front desk or nurses station, Or in some cases no deliveries are allowed at all. If we find that we are not able to deliver your gift we will call you immediately. Please note that all local hospitals prohibit deliveries to Covid patients or patients in the ICU.